Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thehsshop.co.uk
Please note that returns will need to be sent to the following address: [Beckett]Â
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@thehsshop.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thehsshop.co.uk
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thehsshop.co.uk
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@thehsshop.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mrbangy2@gmail.com.
REFUND POLICY
Last updated: 24 September 2026
At THE HS SHOP, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us and we will work with you to resolve it.
Your cancellation rights
For most products purchased online, UK customers have the right to cancel their order within 14 days of receiving the goods, without needing to provide a reason.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
Faulty, damaged or incorrectly described products
If your product is faulty, damaged, not as described or otherwise does not meet your legal rights, please contact us as soon as possible at:
support@thehsshop.co.uk
Please provide your order number and, where useful, photographs or other evidence of the issue.
Your statutory consumer rights are not affected by this policy.
Refunds
Where you are entitled to a refund, we will process it in accordance with applicable UK consumer law.
For a valid cancellation, we will normally refund the standard delivery charge paid for the original order. If you selected a more expensive delivery service, we are not required to refund the additional amount above the standard delivery option.
Refunds will normally be made using the original payment method.
Where goods have been returned, we may wait until the goods have been received back or you provide evidence that they have been sent back, as permitted by law.
Returns after cancellation
Customers are responsible for the direct cost of returning goods where applicable, unless the item is faulty, incorrect or we have agreed otherwise.
Goods should be returned with reasonable care. Customers may handle goods as they would reasonably be able to in a shop, but compensation may be applicable where the value of goods has been reduced by handling beyond what is reasonably necessary to inspect them.
Exclusions
Certain products may be excluded from the standard cancellation right where an applicable legal exception applies.
Any such exception will be communicated clearly before purchase.
For help with a refund or cancellation, contact:
support@thehsshop.co.uk