Shipping policy
SHIPPING POLICY
Last updated: 24 September 2026
THE HS SHOP works with fulfilment and supplier partners to process and deliver customer orders.
Order processing
Orders are processed after payment has been successfully received.
Processing times can vary depending on the product and fulfilment partner.
Any estimated processing or delivery times displayed on the product page or at checkout should be checked before placing your order.
Delivery
Available delivery options and their costs will be shown at checkout.
Delivery times can vary depending on:
- Product availability
- Destination
- Courier
- Supplier fulfilment times
- Periods of unusually high demand
- Circumstances outside our reasonable control
Where no different delivery period has been agreed, applicable UK consumer rules require goods to be delivered without undue delay and generally within 30 days.
Tracking
Where tracking is available, tracking information will be provided to the customer when available.
Please ensure your delivery address is correct before completing your order.
Delays
If your order is delayed, please contact:
support@thehsshop.co.uk
We will work with the relevant fulfilment or delivery partner to investigate the issue.
Incorrect delivery information
Customers are responsible for providing an accurate delivery address.
If an order cannot be delivered because incorrect or incomplete information was provided, contact us as soon as possible.
International orders
If international delivery is offered, additional delivery charges, taxes, customs duties or import charges may apply depending on the destination.
Any applicable charges that are the customer’s responsibility should be considered before ordering.
THE HS SHOP will provide delivery information available to us at the time of purchase.
Contact
For shipping questions:
support@thehsshop.co.uk